Shipping And Returns

Shipping

We use Australia Post for our deliveries and deliver within Australia, NZ, Asia, North America and Europe.

Shipping costs will be calculated at checkout. All Australian orders over $100 will receive free standard shipping.

For all Australian orders, you can expect your parcel within 2-5 business days with parcel post and 1- 2 business days with express post.

For all International orders, please check the link for estimated delivery times: 

You will receive a confirmation email with a tracking number once your order has been shipped. Please note that it may take up to 48 hours for tracking information to appear.

International Orders: Custom and import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Duties, taxes, and other fees are the responsibility of the recipient.

*Please note that Australia Post are delivering as quickly and safely as they can, but some items may take longer than usual to arrive right now as they have had to change some of their services in response to record volumes and ongoing COVID-19 restrictions.

If you do not receive your order then please email us at help@dexterandbrooklyn.com with your order details and we will look into this with Australia Post for you.

Returns

We do not accept returns for change of mind so please unsure that you read the item description before purchasing.  

We do however accept returns for items that have been received faulty. In this case you are entitled to a refund or exchange.

If you have received a faulty item then please email us at help@dexterandbrooklyn.com with images and a description of your fault so that we can look into this for you.